PayPal Resolves System Issues Affecting API Calls

SAN JOSE - PayPal (NASDAQ:PYPL) Holdings Inc. has resolved a system issue affecting multiple products in its production environment. The company experienced a significant number of service interruptions reported by merchants as "HTTP 500 errors for REST API calls."

According to Downdetector, an outage monitoring website, the online payment system received approximately 8,800 outage reports within a 24-hour period ending at 03:33 on July 29, 2022. This incident raised concerns among PayPal's vast user base, especially the merchant community that relies on PayPal's services for payment processing.

Efforts to troubleshoot the technical challenges were successful, and as of 15:20 on July 29, 2022, PayPal's status page was updated to reflect that the issues had been resolved. The update noted: "There are currently no production incidents to report."

The swift resolution of the system issue underscores PayPal's sensitivity to service disruptions that could affect millions of users worldwide. The company’s ability to quickly identify and rectify such problems is critical for maintaining user trust and ensuring the reliability of its payment platform.

No further details were provided regarding the cause of the system issue or the specific products affected. The company's rapid response to resolve the incident demonstrates its commitment to service continuity and customer support.